Tell us what you think
If you've purchased a car from us recently then please send us a testimonial! TCA are always interested in receiving feedback, feel free to send your thoughts and views to us.
For most of us, a car is the second biggest purchase we'll make. It can be a bit daunting, and I think we have all been subjected to Arthur Daley experiences and also those soulless corporate showrooms where the staff make it their business to ignore you. You get a really good feeling at The Car Agents - and not just because there are some awesome cars in the showroom. And yes, the quirky and welcoming showroom does help. But it's the staff - friendly, welcoming and they know their stuff. It was a good experience and I am very pleased with the car - I'd buy from The Car Agents again - Sept 2017 - Banbury
I recently purchased a boxster from The Car Agents in Hitchin, and I have got to say the service was excellent from the start through to the point of sale, and more importantly the after sales service was equally as good. I would definitely recommend purchasing from this dealership without a doubt. - August 2017 - Royston Hertfordshire
Dealing with The Car Agents was an absolute pleasure. Their professionalism and knowledge were reassuring and they sold my car for a fair price with a very reasonable commission. Communication was excellent and I'm returning to them to purchase a new vehicle very soon! I can not recommend them highly enough. - July 2017 - Biggleswade
The Car Agents had the specific car I was looking for, a V10 Touareg. Simon knows his onions and the car was as described. Simon held out for a price which was fair. There were a couple of small issues after collecting the car, but Simon, Holly & their team sorted them, without question, so I have to say that the after sales service was excellent. I would happily recommend The Car Agents as a trust worthy company to buy a car from. - July - 2017 Chobham Surrey
The Car Agents provided a very friendly and professional service and are very easy to deal with, nothing seemed to much trouble for them. The after sales care was second to none, even when I had a minor issue with my new car. - June - 2017 Stevenage
Very professional, easy to deal with, but aren't they all when you are spending money with them. The difference with The Car Agents is that the excellent customer service continues after the purchase. Had a couple of minor problems with the car a couple of weeks after buying it, phoned Simon, and the issues were dealt with immediately, with no hassle, arguments or negativity. I was kept in the picture the whole time and the car was returned in top condition. Well done guy's a pleasure to do business with you. - June - 2017 Shefford
If you want a professional and friendly service when purchasing a a car, I would highly recommend The Car Agents (Hitchin) for making my car purchase easy and straight forward. All the staff are friendly, very helpful and the Customer service is superb. Thank you, I cannot recommend The Car Agents enough. - June - 2017 Pirton
"5 Star Exceptional"
You wont find a more friendly, honest and reliable car dealer in the country. - May - 2017 London
Simon opened his office specifically for us on his only day off (Bank Holiday Monday). He was professional and courteous at all times and made the purchase smooth and hassle-free. We drove the car away the same day. It was a pleasure doing business with "The Car Agents" and we would not hesitate to use them again or to recommend them to anyone. Thanks again for everything - May - Kent 2017
I cannot recommend The Car Agents highly enough. Having been relocated at short notice to the UAE, I was left with my car in storage. Enter Simon, Josh, Holly and the team! They collected the car, prepped it and sold it within a week. Nothing was too much trouble, they even manage to retain my personal plate. They were totally professional and somehow we managed to cope with multiple time zones, and my schedule. I was delighted with return figure too. If you need to sell your vehicle, don't hesitate use TCA. - May - 2017
The Car Agents were extremely professional and patient throughout the process of selling my BMW M3. I would highly recommend if anyone is trying to sell a Sports, Prestige or Classic car. They achieved a great price and I would not hesitate to return to the team at The Car Agents in the future. - May - 2017 Barnet
A Refreshing Experience. I recently purchased a Jaguar XKR from The Car Agents and was very impressed with their open and frank approach to selling their vehicles without the pressure normally associated with the industry. Before purchase I asked if I could send a Jaguar expert to look at the car on my behalf - this was not a problem and on arrival he was given complete access to their workshop area, lift & lighting, etc and also allowed him to take the car out on a test drive. I would have no hesitation in recommending The Car Agents. - April - 2017 Letchworth
The Car Agents of Hitchin & Harpenden were great to deal with and they were very efficient, nothing was a problem and they achieved the sale I was looking within 2weeks. I would have no hesitation in returning or recommending them. - April - 2017 Harpenden
I recently bought an Aston Martin V8 Vantage from The Car Agents and can’t recommend them enough. I dealt with Simon who was a pleasure to deal with, knowledgeable, friendly and helpful and will tell it as it is. I will certainly be going back and would recommend 100% to friends and family. - April - 2017 Sandy
Having decided to sell my classic car but not wishing to have to deal with sale process myself, I needed to find someone who offered a professional and effective service. That, and a friendly and knowledgable approach is exactly what The Car Agents team provided. A successful transaction carried out in a timely and proficient manner. - April - 2017 Radlett
I bought a Range Rover Sport from The Car Agents and it was exactly as they described. I got a good feeling when I met them, seemed straight up and not your average used car garage! The car delivered very quickly to my home at the weekend and so far I am very pleased with the deal. - April, 2017 Worcester
Simon from Car agents is an absolute gem. He waited for us out of hours to show the car and once we decided to buy he patiently waited for me to finish all the paperwork. Thank you for your service, Simon. Definitely, would recommend The Car Agents. - April, 2017 London
A service you can rely on. This is my third vehicle purchase from The Car Agents and all have performed well. Trust in the people, trust in the service and trust in the cars are the reasons I return. Always helpful advice and nothing is too much trouble. All the very best to the team. - March, 2017 Preston Herts
A pleasure to purchase through The Car Agents with superb service and advice from Simon and the team. Well worth the trip from Birmingham and will definitely be back in the future. - March, 2017 Birmingham
Another successful sale, this time a specialist Morgan on my behalf to a happy buyer. Following the transaction on the Aston Martin last Summer you continue the be both buyer and seller of choice. Many Thanks for your impartial advice and guidance when decisions need to be made. Very Professional - March, 2017 Hitchin
Simon, thanks to you and your team for your sterling efforts selling my Bentley Continental for me. A prestige car like Bentley is best left to the professionals to sell and you didn't disappoint. I was over the moon with the whole transaction from start to finish which resulted in a sale by The Car Agents which nett to me was 15% more than webuyanycar.com Thanks very much! - March, 2017 Letchworth
I sold a car a few years ago through The Car Agents and have come back for more! I can confirm the process is still painless with just the right amount of information being passed through. Setting up the arrangement was easy, Simon had a similar view of value as me and indeed suggested a slightly higher starting point. Holly and Josh were charming, Josh took some good photos in difficult light and amongst a lot of new stock coming in. All in all an excellent set of people to deal with, fair, courteous, efficient and knowledgeable. What more could you ask! - March, 2017 Redbourn
Thoroughly professional service from start to finish, I look forward to doing business with The Car Agents in the future! -February - 2017 St Albans
Buying a 49 year old car is a time consuming business but nothing was too much trouble, with no pressure to buy from The Car Agents. The customer care was excellent throughout the whole process from enquiring about the car and Simon sending me additional photographs, through to him insuring the car for me so I could drive it home on the day of purchase. The whole experience of buying my car from The Car Agents was a pleasure. Thank you. -February - 2017 Surrey
I was looking to upgrade and part exchange my Range Rover Sport HSE to a newer model with same spec and less mileage. I found one advertised by The Car Agents. I rang and spoke to Simon about the new Range Rover Sport HSE. He gave me full details of the car and requested some information about my car for part exchange and a finance quotation. Soon after, Simon got back to me with some finance options and the deal done! That was all it took me to buy my new car. On collection day, the car was valeted and ready, the documentation and every other thing was clearly explained and made so easy to understand. A fault occurred during valeting which was fixed (at no cost to me) at a local Range Rover dealership closer to my house to avoid my journey to Hitchin which is miles away from my place. Start to end process of buying my new Range Rover Sport was very professional, prompt, honest, hassle-free, courteous and highly recommendable. For my next purchase, I will call them first before going anywhere else. Thank you. -January, 2017 Maidenhead
Fantastic service! Simon was very welcoming, professional and knowledgeable. Light years ahead of other dealers in terms of customer care. The car is beautiful and we will be back. Thank you. - January, 2017 Hitchin
Simon and the team at The Car Agents were a joy to deal with. Honest, no-nonsense and very straight forward but with plenty of care an attention. The car (MINI Countryman JCW) was under-described in the best possible sense - it was way beyond our expectations and beautifully prepared ready for us to collect. Simon even came into the office between Christmas and New Year when the business was closed in order to finalise the deal so we could drive it away before New Year. All in all a joy to deal with. Highly recommended. We will be back! - January, 2017 Stevenage
Simon and his team have just sold my Range Rover for me, from the excellent initial advice, through the paperwork to take my private plate off the car to the final sale, the service has been superb, can't fault them at all. - January, 2017 Stevenage
I purchased a Subaru Tribeca (WHAT A CAR !!) from The Car Agents, out of hours and at a location not very convenient to The Car Agents location. I was massively impressed by the way my wife and I were treated and it shines a new light in customer care in the automotive car sales market. I will and have waxed lyrical to friends and family of our treatment on the purchase process and the aftercare. We all like to moan a little, but how lovely is it to praise a good job well done. Thank you to The Car Agents team. - December, 2016 Berkhamsted
Excellent customer service! - October, 2016 Bedford
I recently brought Audi TT coupe from The Car Agents and I am very impressed with the excellent, professional care we received throughout the whole process. Now enjoying my new car. Many thanks Alan & Karen - November 2016, Isle of Wight
Simon sourced an Audi TT for me to a very specific specification within 3 weeks of my request. Exactly to requirements, within budget and beautifully delivered in showroom condition. Holly sorted the paperwork very efficiently thus making the whole process quite seamless. I have bought and sold many times over using The Car Agents and I would recommend them to anyone looking for a professional and competent service. Thank you. - Aug 2016, Codicote
This is the second time I have used The Car Agents to sell my car. They make it extremely easy and handle all those tiresome ancillary tasks. You want to be able to say here is my car for sale - do whatever is necessary and that is exactly what The Car Agents do. I have no hesitation in giving them my strongest endorsement and would recommend them to all. - Gt Wymondley, Oct 2016
We recently purchased the much sought after mini countryman from The Car Agents. The service we received from Simon & his team was 2nd to none ,from the moment we arrived right through to a call once we had used the car for a while to check everything was ok. We would highly recommend them if you are looking for something a bit special! - Kent, Sept 2016
I have already recommended The Car Agents to friends and family. Excellent service provided and I'm happy with my Range Rover that I purchased. I have already recommended The Car Agents to friends and family, they made buying a great car a real pleasure. - Weston, July 2016
Very satisfied. Professional and helpful people. Produced a sale with a fair price. Very satisfied. Thanks. - Hitchin, June 2016
All in all, I can't recommend them enough. Pre-owned cars are always going to be a bit of a gamble......and what about the p/ex..? The Car Agents had the right car, right colour and spec, OK price and sensible trade in. Everything went well, until a couple of weeks later, the battery packed up and in turn upsetting the air con. I hate to think what putting this right myself would have cost. But, the car went back, a loaner was provided and the problem solved at no real cost, other than the trip to Hitchin............. And I'll be back next year for a service in due course. All in all, cannot recommend enough ....and all the people are nice to deal with. - Towcester, June 2016
I'm glad I did business with them. Very happy with my vehicle that I purchased from The Car Agents. I would definitely recommend anyone who wants to buy a vehicle from them. You get honestly and a friendly welcome, and I'm glad that I have done business with them. - Rochester, May 2016
Arrived unseen, on time, fully serviced & as described, thank you. I have just received delivery of my Mercedes ML350 AMG from 'The Car Agents' the car arrived on the due date, fully serviced and was as described in the advert. It was a pleasure to deal with Simon, and i can thoroughly recommend his company. Thank you. - Southern Ireland, April 2016
I am so happy with the car, I will be back to buy again. I had been looking for a BMW Diesel saloon for a while when by chance i came across The Car Agents. They were selling a 58 plate 330d in Black with Cream leather which looked fantastic, i contacted Simon who told me all about the car and after a little bit more thought i bought the car. All i can say is a massive thank you to Simon and of course Holly for all of their help as i am so happy with the car and i will be back to buy again. Best wishes for the future. Spencer. - Essex, April 2016
Just left with a working car! Simon and his team sorted my car out within an afternoon. Helpful, upfront advice and support. Thank you for fixing my car quickly and throwing in little freebies that sweeten the deal. I'll be back... But hopefully not too soon! A+ Service - April 2016
Very professional and friendly people. I just bought my Audi tts from them, I love the car and I would definitely recommend The Car Agents. - Durham, April 2016
Having been thoroughly depressed by the dealers trade in quotes, so it was a breath of fresh air when a friend recommended The Car Agents. I achieved a much better price for my RS4 which was sold to a new owner very quickly and efficiently. The whole process from start to finish was great and I will be using them again in the future. - London, March 2016
It's a bit of a jungle out there when it comes to buying a high performance sports car. The Car Agents stand out from the rest by literally dealing with the entire process of purchasing the car in a transparent and trouble free manner. Every concern is dealt with and you end up with the vehicle you want, at the price you want. From start to finish the experience is superb. The Car Agents understand that there is a buzz and excitement involved with a purchase like this, and they go out of there way not to disappoint. - Stockport, February 2016
I recently part exchanged the excellent but far from fuel efficient Jaguar XKR for the newer Jaguar XK 5.0L V8 which offered me better fuel economy for the daily motorway runs I do. I found the service I received from the Car Agents excellent. The dealership has the feel of a smart boutique hotel and offers an experience better than the main dealers because of its personal touch. Clearly I am a net promoter and have already recommended the garage to various friends and family. I will be back in a year or so to buy my next car. - St Albans, February 2016
Made the whole experience almost painless.Very pleasant showroom etcetera.Vehicle well prepared.Would use these people again. - February 2016
Recently part exchanged the excellent but far from fuel efficient Jaguar XKR for the newer Jaguar XK 5.0L V8 which offered me better fuel economy for the daily motorway runs I do.
I found the service I received from the Car Agents excellent. One day after picking up my new XK the brake pads low light came on. The Car Agents changed the rear pads, discs and sensor with no problem; they even offered the use of a courtesy car.
The dealership has the feel of a smart boutique hotel and offers an experience better than the main dealers because of its personal touch.
Clearly I am a net promoter and have already recommended the garage to various friends and family.
I will be back in a year or so to buy my next car. - February 2016
I was recommended to a The Car Agents by a friend to sell my car. Even though I live some distance from their base, the process has been trouble free and they arranged to collect my car with no difficulty. have been very pleased with the service I have received, and the outcome of their efforts. I would efinitely recommend them! - Chichester, February 2016
It all started with an excellent ad on AutoTrader, with clear info and very good pictures. Followed link to Car Agents website and found more reassuring info about the dealer. Efficient, courteous customer service throughout the process. Excellent experience and great car! - February 2016
I was delighted to have found Simon and The Car Agents when I bought a fabulous SQ5 last week. I could only manage the Sunday to collect the car and Simon very kindly went out of his way to help. His service and professionalism is outstanding and it is easy to see why he has built such a successful business based on such fundamental service values. I would not hesitate to recommend Simon to anyone. I have a few other cars to sell and will undoubtedly be doing them through The Car Agents. - Norfolk, February 2016
The service I received from the car agents was excellent Simon was helpful responded quickly and efficiently to any question I had . I would have no hesitation in recommending them. - February 2016
wow!!!! From the first phone call to the car agents to the day I picked my new car up, I cannot honestly fault them. High standard of cars and amazing service from them. Was the best experience I've ever had when buying a car, and I'm not an easy person to please.. And one thing I was very impressed with was their loyalty in not selling the car to someone else until I made the journey to see it myself as I was the first to ring. I'm more than happy with my new car and would 100% be returning when it comes to updating next time. One very happy customer. Great Car, Pleasure to Deal With.... - January 2016
Thank you to Simon and his team for a very pleasant afternoon buying our 640d Gran Coupe. We loved the setup in Hitchin and had fun! The car is a lovely example and has been flawless so we couldn't be happier. I would definitely recommend The Car Agents for their professional and, in my experience, unique service. - Wraybury, January 2016
Simon and his team have been fantastic in all aspects of the purchase of my new car , I found his levels of service more personal than large main dealers , the car its self was exactly as advertised and was one of the best examples in the Uk . I will be popping in next time I am passing for a catch up Many thanks again Simon & Holly and the full team. - Hull, January 2016
Brilliant service, great car many thanks to Simon - Yarmouth, January 2016
From the intial contact, test drive and car collection the process was very professional. Simon has a wealth of experience and adds a personal touch making sure any questions or concerns are dealt with quickly. The car was faultlessly prepared. Thanks TCA team - Ely, January 2016
Having had my fingers slightly burnt in traveling a long distance to see an older BMW, I was slightly cautious about traveling from Herefordshire to Hitchin to see a fourteen year old M3. However, when I spoke to Simon, he gave me as much information about the car as was possible, including him walking round the car whilst on the phone, and giving me a detailed description of its condition. This, combined with his personal approach gave me the confidence to make the journey.
Once I arrived any doubts were immediately dispelled; the car was just as good as it was portrayed on the Car Agents web-site. There was no attempt to hard sell the car. Having given me information about the history of the car, Simon just left me to it, and to let the car sell itself. Which it certainly did.
Simon happily agreed to put right one or two items, including changing a tyre who's make did not match the other three, before I collected the car the following week.
The next week, I was met at the station and taken to see my new car, which had been beautifully prepared. It was just down to me to enjoy the drive back home.
Having got the car home, I discovered that the battery was a little more than tired, and that the brake fluid had not been changed when the Car Agents had recently given it a major service. Without hesitation, Simon agreed to cover the cost of both items. So, no problem there. Thank you.I have since discovered that one or two other items had not been carried out during that major service, so therefore I have lower confidence on the thoroughness of the work done. So, on that basis alone, I can only rate the Car Agents on a basis of eight out of ten. On all other aspects, I have no problem whatsoever, and would happily go back to Simon if he had a car I was looking for. - Herefordshire, December 2015
Fantastic & a unique service that supported the selection and buying process of my new car, I love it! - Hitchin, December 2015
I recently purchased a Range Rover Sport from The Car Agents. This is what the car industry has been missing for all these years. A team that are above all honest (not always associated with car dealers). If you are looking for a car this should be your first and only stop, you will not be disappointed with the cars, price and above all the customer service. - November 2015
My experience with The Car Agents has been extremely pleasant, friendly and straightforward from start to finish. Simon dealt with my queries in a fast efficient manner providing the information I required in a very responsive way. The car was presented immaculately and was by far the best one I had looked at. I continue to be delighted with the Car and would not hesitate to recommend The Car Agents to anyone who is serious about purchasing a car or indeed selling one. - October 2015
Had an issue with the car 2 weeks after purchasing, which was no fault of the Car Agents. Courtesy car supplied and the problem sorted. Great communication throughout the process and repaired at their expense.
Picked the car up today, the car had been valeted and they even gave me a bottle of bubbly and some treats for my dog. Now that is what i call amazing customer service. Maybe other garages should try and reach these levels of service, highly recommended, great guys! - October 2015
I bought my Audi from the Car Agents after a search for a car spanning several months. I was impressed by their friendly approach, and the quality of the vehicle. I have had a couple of bad experiences from auto traders, which have made me both cautious and a little bit cynical when buying a second hand car. However, I was impressed with the Car Agent website and the positive comments from other clients that has purchased cars from them. And I would echo those comments. The Audi was in excellent condition, was as described, and the whole process of buying the car (and trading in my old one) was painless and straightforward. I would certainly go back to them in the future. - September 2015
Excellent Service - September 2015
These guys are the best! Great range of vehicles, sorted me out with a fabulous Audi. Professional attitude, and gave good advice. I have already been recommending to friends - September 2015
I had been looking for a fairly new Porsche Panamera for some time but couldn't find quite what I was looking for - until I came across a beautiful, good spec and low mileage one at The Car Agents. The staff looked after me superbly throughout the process. They and the car were ready for me promptly when I arranged a test drive and later when I went to collect the car, which was newly polished and health checked. This was a far and away better experience than I have had at numerous "quality car" main dealers. Well done The Car Agents - no pressure to buy or use their own finance offering, just good old fashioned service. Oh, and the car is fabulous! - August 2015
Outstanding and friendly service.
My car was sold in 4 days!
They clearly have a captive market and present the cars in a stunning way!'thx so much! - May 2015
I would definitely buy another car from The Car Agents
Straightforward, good service, excellent communication and very personable. I would definitely buy another car from The Car Agents.
An up-market Consultancy, not a typical car dealer
TCA provided an exemplary service in obtaining my new car for me. Genuine consultations with very experienced & knowledgeable personnel to determine exactly what I needed; full discussions, during which I was never once "hurried" or "pushed" to make a decision, on the alternatives; an excellent choice of potential cars - all within my target spend; encouragement to fully test-drive them all; & finally, a beautiful BMW X5 which met all my personal & family criteria. Although, at first glance, TCA might look like a car showroom - albeit with an ever-changing & magnificent choice of luxury vehicles - I found it to be more of an up-market Consultancy with none of the traditional, "car sales" cliches included in their approach. TCA's after sales servicing & continued advice & assistance means that I enjoy an ongoing relationship with them which makes for stress-free car ownership. I recommend TCA to anyone who is looking to change their car - it really is a different & very enjoyable experience with them.
So happy I went to them rather than a large garage
Amazing service, before during and after purchase. Really happy with my new dream car. Buying from the car agents was like stepping back in time to when I brought my first car. A really great family run team. Am so happy I went to them rather than a large garage. Would certainly use them again and would definitely recommend to family and friends. Thank you Simon and team x
Recommend The Car Agents to anyone who is serious about purchasing a car or indeed selling one
My experience with The Car Agents has been extremely pleasant, friendly and straightforward from start to finish. Simon dealt with my queries in a fast efficient manner providing the information I required in a very responsive way. The car was presented immaculately and was by far the best one I had looked at. I continue to be delighted with the Car and would not hesitate to recommend The Car Agents to anyone who is serious about purchasing a car or indeed selling one.
Leave all the negotiations to me
My wife and I were cautiously 'on our guard' when we approached Simon and Josh at The Car Agents. The wife had specific instructions not to look too interested and to leave all the negotiations to me! Like most, I've dealt with my fair share of dodgy salesmen and I'm not embarrassed to say they've had the better of me in the past. We live and learn and I'm not so green today! It was a bit deflating therefore to discover that, to our surprise, we were dealing with reasonable, friendly people. No hard sales, no hot deals and no exuberant sales gimmicks. What a refreshing change. And when it came to the negotiating table the sale was agreed with no fuss either. I'm a hard man to please but, in this case, I would gladly endorse and recommend this company to others. We might even do business again one day...
Picked up from Heathrow
Excellent service, picked up from Heathrow, and taken to garage to see my Carrera 4S. Car was beautifully presented inside and out, and immaculate as advertised, paperwork was painless and I would highly recommend the experience to anyone looking for a quality, well priced car........would most certainly recommend!
I've used The Car Agents three times
I've used The Car Agents three times over the years to sell a nearly new Ferrari and nearly new Maserati as well as an older BMW that we'd had from new. Simon and Michael we're professional and patient throughout. I got a significantly better deal and much better service than recent experiences with main agents. I would certainly recommend them for selling an expensive car.
They listened to what we needed
Working with the team at The Car Agents was an absolute pleasure, they listened to what we needed to do and helped us source a family car that ticked all the boxes, thank you.
I have had a couple of bad experiences from car dealers!
I bought my Audi from the Car Agents after a search for a car spanning several months. I was impressed by their friendly approach, and the quality of the vehicle. I have had a couple of bad experiences from car dealers, which have made me both cautious and a little bit cynical when buying a second hand car. However, I was impressed with The Car Agents website and the positive comments from other clients that has purchased cars from them. And I would echo those comments. The Audi was in excellent condition, was as described, and the whole process of buying the car (and trading in my old one) was painless and straightforward. I would certainly go back to them in the future.
The Car Agents really stood out!
From 54 Maseratis advertised on AutoTrader, I looked at three: one at a Main Dealer, one from a specialist Maserati trader and one from The Car Agents. Whilst the customer service was good at all three, Simon & Josh at The Car Agents really stood out in terms of getting the details to me and leaving me to make my own decision in my own time. The car was extremely well presented with all the paperwork intact. Lots of good knowledgeable advice from Simon, thank you! Certainly expect to return in the future and have already recommended to a friend. Oh and get Josh's lunch recommendation for while you're making your decision!
Amazingly fast and professional service from Simon and the team. Can't speak highly enough of the way the team went about promoting and selling my car, all within 5 days ! Thanks
I received better service than Main Dealer standards!
I had been looking for a fairly new Porsche Panamera for some time but couldn't find quite what I was looking for - until I came across a beautiful, good spec and low mileage one at The Car Agents. The staff looked after me superbly throughout the process. They and the car were ready for me promptly when I arranged a test drive and later when I went to collect the car, which was newly polished and health checked. This was a far and away better experience than I have had at numerous "quality car" main dealers. Well done The Car Agents - no pressure to buy or use their own finance offering, just good old fashioned service. Oh, and the car is fabulous!
They took all the pain out of selling and buying a used car, professional to the end!
If you have a car to sell or would like to buy a new one and want excellent customer service talk to Simon and Josh at The Car Agents. Honest, reliable and a pleasure to do business with, whether buying or selling. At our first meeting we discussed selling our DB9 and Range Rover Sport, through to the test drive and purchase of a Range Rover Vogue, The Car Agents have been first class, showing exceptional customer service. The Car was exactly as described, in very good condition, and within budget. They took all the pain out of selling and buying a used car, professional to the end and always with a smile on their face. I have recommended them to colleagues, friends and family. If only every purchasing experience could be so enjoyable. Thanks again
better than they described!
I purchased an Audi RS4 from The Car Agents. I received excellent service and would highly recommend them to anyone who's looking for a quality car. The car was exactly if not better than what they described as I ordered it over the phone
I received better service than Main Dealer standards!
I bought an inexpensive Audi TT from The Car Agents and received better than Main Dealer standards of service. The car was serviced and prepared beyond a normal used car level. The fact I was able to deal solely with Simon meant nothing was missed and in fact my expectations were surpassed on delivery. A couple of minor issues remained outstanding, which have all been resolved to my satisfaction
Thanks for making the sale of my car absolutely hassle free!
I simply didn't have the time to sell my car, take photos and take the calls. Your service was extremely professional, yet friendly. 4 days and you had sold my car! Huge thanks
Professional, reliable, personal service:
Thanks again to Simon, Michael and team for their thoroughly professional service in selling my Range Rover Vogue SE. The price achieved and time required to complete the sale were exactly in line with their initial estimates and I was delighted to receive several thousand pounds more than the Land Rover main dealer offered as a trade-in price! I would have no hesitation in using the team again, whether looking to sell or source cars for my wife and I.
Once again a seamless, hassle free transaction!
I would like to thank Simon and his team for the professional way in which they handled the sale of my car. The whole experience was completely stress free. This was the second time I had dealt with Simon, and once again problem free. I will have no hesitation in approaching The Car Agents in the future.
Most grateful for your excellent and speedy service
The car is great, thank you. I am most grateful for your excellent and speedy service in sourcing exactly the car that I was looking for. The right spec at the right price – well done. A Putterill Putterill of Hertfordshire
I have so many good things to say about Simon and his company that it would sound like I had a crush.. So quite simply - I wouldn't go anywhere else.. My experience of buying a car from him was a seamless, professional and trustworthy. When I decide to change my car I shall be straight back to Simon..!!
Super service selling my super XKR
I received excellent service from Simon, Michael and all the people at The Car Agents. A truly professional and honest organisation. Selling my prized sports car privately had filled me with dread and worries about joy riders, haggling, fund transfer, etc. Simon and the team took care of it all in a completely hassle free sale. Thank you
Sale of my Range Rover Vogue SE
Thanks to Simon and his team for the professional manner in which they handled the sale of my car. I am delighted that they achieved the value I was looking for. I would use them again.
''Naturally I approached this purchase with a degree of scepticism''
Having previously had my fingers burnt buying a car from a dealer 300 miles away - naturally I approached this purchase with a degree of scepticism. I needn't of worried though, a very professional, courteous and honest service was provided by Matt. The car is exactly what my high standards expected and would not hesitate to recommend or use The Car Agents again - well done guys and keep up the good work.
The service was excellent and very friendly. I would consider the extra journey again just to buy a car
I found the car I wanted online, being far away in Lincoln it was difficult to arrange a viewing. Simon was kind enough to reserve the car until I had seen it, not only that he described the car over the phone (in detail) and this was extremely helpful. When I arrived to see the car I was given a full rundown of the car, its history and any known faults. The service was excellent and very friendly. I would consider the extra journey again just to buy a car
Delighted is an inadequate word and therefore have no hesitation in providing an unreserved recommendation
I have known Simon Michell for a number of years, initially with him being Director of a BMW dealership. During that time he built my confidence in his integrity and honesty of advice. When he first aired the idea of “ The Car Agents “, I knew that with his enthusiasm and flair, as long as he could sell the concept to a discerning public, it would be a success. That success has become a reality in a very short space of time, and largely during a hugely depressed market. More latterly he has expanded the business beyond the initial high street showcase to larger premises still dealing in specialist high end motor vehicles, but adding the full ambit of motor aftercare. The biggest surprise however has been the introduction of a spa centre for cars. As a collector of classic cars and occasional entrant of competitions, I thought I knew how to prepare a car for a show. However, Simon persuaded me to treat my latest acquisition to the full spa treatment. I had no high aspirations for the outcome, having spent a full weekend valeting the vehicle myself from top to bottom. After one day, I now had a car that I hardly recognised, one that was better than showroom condition. So, two days later I was the proud owner of a modern classic that then won, at its first outing, an award at a major National concours. “ Delighted “ is an inadequate word and therefore have no hesitation in providing an unreserved recommendation.
Friendly and knowledgeable service
''The team at The Car Agents were reassuring, straight talking, and the whole process was quick and painless. When the time comes to sell my current car I will be sure to check what's on their forecourt first. Highly recommended!''
From the minute we walked into the showroom, we were impressed with the attitude and professionalism
I just wanted to say a massive thank you for the thoroughly professional service we received when recently purchasing the Mercedes E Class from you. From the very minute we walked into the showroom, we were impressed with the attitude and professionalism of both Josh and Simon. It certainly made our experience a pleasant one and an easy decision to go ahead with the purchase. The part exchange figure was exactly what we were looking for and a true market value of the car in its condition. The car was exactly the way we had been promised when arriving to conclude the deal, with no fuss, no hassle and in a very professional manner. We would certainly recommend your services to any of our friends and family that are looking to purchase a car in the future, and indeed, we ourselves will be back in the future to deal with you. Thanks again to Simon, Josh and Hollie for helping us buy the car we wanted, with no hard sell and complete competence and professionalism throughout. Good luck in the future with your business. Kerri & Tony Robinson (Stevenage)
You must deal with these guys if you can, you won't be disappointed!
'' I was impressed from start to finish with the service provided to me from The Car Agents. The car I had traveled 120 miles to see was exactly as described and the supporting service I received was second to none. Top people and TOP company, you must deal with these guys if you can, you won't be disappointed"
'any little niggles I had at the beginning were sorted out really quickly and with no hassle or question''
"I’d always fancied a Mini Cooper S and Simon had one at his new Showroom at Queen Street, that was exactly what I wanted. Buying it was so easy and any little niggles I had at the beginning were sorted out really quickly and with no hassle or questions. Simon doesn’t push you into anything but is obviously very knowledgeable. I would definitely recommend The Car Agents."
''Buying from The Car Agents''
Sally and I would like to thank Simon and Josh for a very pleasant buying experience. From the first contact via Email, agreeing a part exchange figure, though to driving the car away was an easy and hassle free experience. The little niggles I had with the car were quickly sorted with no problems and I would thoroughly recommend “The Car Agents” to any prospective car purchasers. The office is very welcoming and the coffee was an unexpected bonus. Thanks again to Simon, Josh and the others for helping us buy the car we wanted, with no hard sell and complete professionalism throughout. Good luck in the future, you deserve it. Mike Fowen
''Unique car buying experience''
''I found purchasing my car through the car agents a unique and very enjoyable experience. Simon is extremely knowledgable and clearly has a vast amount of experience in the car trade, add his enthusiasm and commitment to customer service and you have a great combination. I have no hesitation in recommending The Car Agents as a first class company''
''I didn’t have the time to market and show the car myself''
“The service I received was extremely fast and very professional. My car was collected at a time that worked for me and taken to their prep centre and I was kept informed at all times of where we were in the process. As I didn’t have the time to market and show the car myself, this was a fantastic option and a service I would highly recommend”
''I can honestly say that I was delighted with the car upon arrival''
''I was looking for a specific car and as such was prepared to travel. As a result I had to put a lot of faith in Simon that the car I was travelling 3 hours to see was as described. I can honestly say that I was delighted with the car upon arrival. Simon is a real gentleman & made the whole experience a pleasure. Highly recommended thanks guys''
'The service they gave me was first class''
''I would like to thank The Car Agents for their recent help in sourcing and buying my new vehicle for me. The service they gave me was first class, from the start with asking my exact requirements, to finding the vehicle within budget, to its delivery on time and to my own address. It was the easiest vehicle purchase experience I have enjoyed. I will be recommending them and all their services to my business contacts and personal friends''
''I would not hesitate in recommending The Car Agents''
''I contacted The Car Agents, as I was recommended to them by a friend and asked them if they interested in purchasing or selling my car on my behalf. Although I didn't instruct them, what really impressed me was the fact that Simon, preceded to take the time to find out exactly what I have been doing myself to sell the car and then went on to point out some area's where he felt I could improve my chances of selling. I felt Simon provided an excellent service, really professional and I would not hesitate in recommending The Car Agents''
"Purchasing my Audi from Simon and the Team was above and beyond any car buying experience I have ever had''
Simon and the Team took the stress and aggravation out of purchasing my Audi. I was met with a professional polite service and no pressure was exerted on me at any time to buy the vehicle I had gone to view. I have recommended many friends and colleagues to talk to The Car Agents when they are looking to change their vehicles as the experience is over and above than some car dealers you can go to, where people have no idea about the vehicles they are trying to sell. Thank you Simon and Josh, I will definitely contact The Car Agents next time I'm looking to change my car.
''A world away from the usual buying experience''
"Thanks for providing an excellent and professional service. Buying a second hand car through The Car Agents was a fast, smooth and pleasant experience. It was a pleasure dealing with people with integrity, and a desire to ensure customer satisfaction. A world away from the usual buying experience through a second hand car dealer."
''Dealing with the Car Agent simply took away the aggravation of sourcing the right vehicle''
Simon and his team through their professional approach took out all the stress and aggravation of sourcing the right car within budget. I would have no hesitation in recommending them.
''Already recommended to a friend''
We have just come away with a splendid Toyota Avensis. Right from the start we were met with excellent customer service and were always fully updated on the progress of preparing our car for collection. Already I have recommended The Car Agents to a friend.
''It is seldom one deals with people of integrity & honesty these days''
Margaret and I write to you to thank you for responding so well in the after care of the sale of the Freelander 2 to me. It was a surprise to experience a unit fault on the steering geometry. You met the high standard of your promotional promises to meet the replacement costs entirely without quibble or delay. The car is now running perfectly well, bringing immense enjoyment and a sense of lasting peace of driving. It is seldom one deals with people of integrity & honesty these days, particularly in the hard world of the 2nd hand car trade. Simon, from the first contact to the completion of the sale of the car and subsequent contact with you after the transaction was a complete joy. Your professionalism with your clients has been outstanding. Simon, you are an excellent ambassador for 'The Car Agents' of Hitchin'. What you promised, you fulfilled. Your sense of commitment to both the seller & the buyer has proved to be trustworthy and honouring in every way. We would recommend you and your company in particular to all who wish to purchase a vehicle with the knowledge that the deal entered into, can be trusted and will like me, want to return for the best service ever, whenever I need to renew my car.
An outstanding door to door service, totally stress free for the client.
Simon and his team provided me with an outstanding service. He took my car away before I went away on vacation. When I returned he had sourced the new car I wanted exactly to my specification. I could have had it immediately but he rightly advised me to hold over to September for the new registrations. This delivery was still nearly 2 months sooner than a main dealer could provide. In the meantime he had sold my old car for more that the main dealer offered. He managed all the paperwork and a door to door service. I only lifted my finger to sign the occasional document. I would and indeed am recommending him to anyone wishing to sell and buy a car.
I felt I had received the "Big Dealer" treatment from The Car Agents, plus the personal treatment which made the whole process a pleasure. Well done Guys.
''Very happy with my Lexus purchase''
Great service. Very professional from start to finish. Very happy with my purchase.
''Why bother to sell your own car!!
I was moving to France and had a huge amount of work on my plate. I simply didn’t have the time to faff about selling my car, always an enormous hassle. I found Simon Michell’s website and gave him a call. From the start, the service provided was incredibly simple, professional and efficient. In the end, Simon sold the car for a price far higher than I could have achieved and more than covered the tiny fee he charged. Why bother to sell your own car!! Christopher Barnes formally of Camden London NOW France!
'I could very easily have gone to Auto Trader and bought the vehicle I wanted from someone 150 miles away''
" As a professional company, we pride ourselves on giving our clients more than they expect. We will always go the extra mile to try to help them make the best use of their money. I am therefore delighted to thank you for the work you did in sourcing my new vehicle. I could very easily have gone to Auto Trader and bought the vehicle I wanted from someone 150 miles away. However you not only sourced the exact vehicle I was looking for, but travelled all the way to Chester to check it out, drove it back, had it valeted and ready for our trip to Germany the next day. Plus the car was well within budget. Once again many thanks, and I will certainly recommend your services to anyone looking to change their vehicle."
'Regardless of what is spent, it is the service and satisfaction one gets as a customer that matters most''
''I wanted to write to say how The Car Agents have been a pleasure to deal with. I have bought and sold many cars over the years and feel I can spot and broke a deal, but you have just saved me a heap of time, aggravation and produced a great result. Regardless of what is spent, it is the service and satisfaction one gets as a customer that matters most''
"A pleasure to do business with and a very good service from start to finish''
"A pleasure to do business with and a very good service from start to finish and the after care is second to none. Let Simon take the hassle out of buying a car."
Another great experience from the Car Agents.
This is my second car from Simon and Dean at The Car Agents Hitchin, and once again it was an experience that a lot of main dealers could learn a ‘thing or two from’. Customer service to me is the key component to me feeling comfortable about parting with my hard earned cash and I had no hesitation at The Car Agents. My confidence is further boosted by the fact that the after services are as good as the sale. I would sincerely recommend you give them a go before going to the much larger dealerships, which in my opinion and that of many recent customer satisfaction surveys are not a patch on The Car Agents. Thank you Simon and Dean.
The Car Agents is amongst the best companies I have ever dealt with!
" The Car Agents is amongst the best companies I have ever dealt with. Simon and Dean really do ensure that, when buying a car, you are fully comfortable and informed about what you are purchasing. Initial phone calls were dealt with incredibly professionally and my many questions were answered in full, some of which required further research on their part. Once I went to meet Dean, he ensured I got the deal I was happy with and very small issues with the car were ironed out in full before I committed to buying. I would not hesitate to do business with these guys again as I consider them to be honest, customer-orientated and extremely easy to deal with. Congratulations on building a reputation you can be proud of!" Shameer Thobhani (Company Director, London)
''The Car Agents did exactly what they said they would do''
The Car Agents did exactly what they said they would do. I had tried selling my Aston Martin myself and after two months of having to deal with time wasters, unnecessary phone calls and having to payout for advertising each week, a friend suggested this excellent service. Once instructed, not only did my car sell within two weeks, I achieved the asking price and no inconvenience.This service is a no brainier, why pay for all the advertising, take all the calls and then let a strangers into your home, when TCA can do it all for you.''
''A refreshingly intelligent approach meeting customer's specific needs''
Simon Michell found me the right car to match my present needs. I am a professional person without any specialist knowledge of cars or, even a great interest in them. Nevertheless, in broad terms, I knew what I wanted in layman’s term when buying a new car. Simon listened to me very carefully and translated my needs into finding the car most suited to them within my budget. He has a remarkable talent for this based on long experience and a refreshingly intelligent approach meeting customers’ specific needs. I remember saying to him that I did not understand why there were not many more people doing the kind of job that he was doing and offering the service he was providing, given that there are so many like me who simply do not know enough about cars and who prudently need a helping hand from an honest broker when purchasing a new vehicle. I fully recommend him as a man of integrity - to anyone who needs “that helping hand” when buying a new car.
I will happily recommend them to colleagues, friends and family
Excellent Customer service - Honest, reliable and a pleasure to buy from Having spent a couple of weeks looking for a Car on Autotrader, several disappointing private viewings and some truly awful unscrupulous dealers i stumbled across the Car Agents. From the first telephone call, through test drive and purchase the Car Agents have been first class, showing exceptional customer service. The Car was exactly as described and in very good condition, payment was hassle free and they fitted in collection around my schedule. They took all the pain out of buying a used Car, professional to the end and always with a smile on their face. I will happily recommend them to colleagues, friends and family If only every purchasing experience could be so enjoyable. Iain Burgess-James
''Restored my faith in car sales''
"Simon has restored my faith in car sales and from the start took all the stress and worry out of finding and purchasing my new car, also ensuring that the usual little issues were sorted without giving me time to worry about them. I have absolute pleasure in recommending this company to everyone I know and I Thank Simon and Dean from the bottom of my heart."
''I wouldn’t normally consider using a Car Agent to buy a new car''
I wouldn’t normally consider using a Car Agent to buy a new car, but I have known Simon Michell since when he was the Sales Director for the local BMW dealership - so thought “try it and see”. It turned out to be well worth while. Took the hassle factor out of the purchase and the savings were not insignificant - much better discount than I could have negotiated. So give The Car Agents in Brand Street, a chance - you have nothing to lose and you would be supporting a local business - something we clearly need to do when you look around Hitchin.
The Car Agents go the extra mile!
Many thanks Car Agents. From start to finish we had great advice. Any questions were always answered well and The Car Agents go the extra mile. We would buy from them again.
Excellent , friendly and helpful service!
The Car Agents offer an excellent, friendly and helpful service! I ordered the car over the phone, they arranged the finance for me, collected me from the station and all I had to do was sign the paperwork and drive away, easy.
If you are looking for somebody to take away all of the aggravation and hassle of selling a car, then these are the guys for you!
“ I used ‘The Car Agents’ in Hitchin for the first time and they assisted me in selling my Jaguar XK8. If you are looking for somebody to take away all of the aggravation and hassle of selling a car, then these are the guys for you. They dealt with the entire sale on my behalf, viewings with interested parties, full negotiation and crediting my bank account with the sale proceeds. I was happy with the price that they achieved for the car and I am convinced that this is higher than I would have achieved if I had tried to sell it privately. There is an additional huge advantage; the car needed a small amount of bodywork done and some general maintenance issues and all of these were dealt with efficiently and at reasonable prices by ‘The Car Agents’. Further, they also have access to car finance so if your purchaser needs to obtain finance to purchase the vehicle then they can arrange this as well. All in all, I received an excellent service and it was completely hassle free.”
Absolutely Brilliant! an efficient service, they brought the car to me, sorted the finance in a jiffy and a thorough handover of the car. Thank You Car Agents
''The Car Agents have now carried out three separate business transactions for my wife and I
The Car Agents have now carried out three separate business transactions for my wife and I, over the last few months. We have been delighted with the professional service you and your colleagues have extended to us both. I would like to thank you for the way you have conducted the business, kept us informed of negotiations with no fuss, no up front payments and no conditions of any sort. Your judgement and integrity when searching for the right specification has been excellent, we have both completely trusted your judgement and comments on the vehicles we have purchased and as well as managing the sale of our motorhome. A big thank you from Tony and Pam Cooke.
I did not buy a car from The Car Agents, but....
Thank you for the excellent service I received recently when wishing to purchase a new vehicle. At last a real motor experience and expertise, but more importantly people that are interested in providing a proper service. Following their market appraisal, they advised me to deal directly with the main dealer. But they gave me certain guidelines on the way to secure the best deal and I did achieve an excellent price. What really pleased me, was the professional advice and service I received from The Car Agents, in fact I ended up buying my GAP insurance from them, as not only was it better value, but also the main dealers advice was inaccurate and potentially misleading. So what will happen the next time I want to change my car for personal or business use? simple I will call The Car Agents. I would wholeheartedly recommend them and urge anyone that appreciates a personal service to call them, even its just for advice.
Having experienced the 'Hard Sell' at a normal dealership, it was a far more relaxed experience at The Car Agents
I wanted to say a big thank you to The Car Agents, especially Simon and Dean for the first class work they put into finding a new vehicle for me, having experienced the 'Hard Sell' at a normal dealership, it was a far more relaxed experience at The Car Agents. I explained what I was looking for and they did the rest. Not only did they find a top of range vehicle at the right price, but they also arranged the finance and took my old vehicle in part exchange. Most people would say 'that was a good service' however The Car Agents liked to go the 'extra mile'. Not only did my vehicle arrive on time and in perfect condition, but they also arranged for an number of optional extra's to be fitted for me and it was delivered to my door. That's what I call a quality service! thank you
What a great experience and forward thinking way to buy a car!
What a great experience and forward thinking way to buy a car, 'The Car Agents’ of Hitchin have restored my faith in buying cars. As someone who changes their car every year or so and endeavours to upgrade without losing to much, I have been very impressed by everything the Car Agents stands for, they are professional, without being ‘pushy’, they are genuine and committed to customer care and made the whole process flawless from start to finish. I traded in my older A8 and after initial discussions and upon inspecting my vehicle they gave me a deal that I was happy with. Everything else was done by them, from servicing the car to valeting and refurbishing the alloy wheels, the time scales were kept to and I picked up the car exactly when they said I would. I will definitely recommend and most definitely use them again. Thank you Simon and Dean, for making the whole experience one I would be happy to do again. And the car is FANTASTIC. Mark Dixon Baldock Semi retired professional social work manager
First class service
Simon is entirely trustworthy and offers a first class, honest and personal service to his customers. At no point during the transaction to purchase a used Porsche 911 should I have been concerned as any minor hiccup along the way was managed professionally and with great courtesy by The Car Agents. Response times to messages and enquiries are truly first class. Car buying and selling is not just a transaction to Simon and he clearly values highly these small but important details. This is also evident through his aftersales service when his standards are maintained and the customer service is equally as good i.e. after the money has changed hands. He is also extremely knowledgable about the market and what he is buying or selling. It is clear that The Car Agents take seriously their aim of building long-standing relationships with their customers which is based on mutual trust. They will be my first port of call when looking to purchase my next vehicle. Mr A Abbassi, Finance Manager, Herts and London.
Not only did you save me the time and hassle associated with buying a vehicle
At First Choice Scaffolding we pride ourselves not only on the investment we have made in employing the best staff, premises and equipment, but mainly in the first class service we provide our clients and I honestly say that your business The Car Agents follows these same principles. You have now provided us with two services from your portfolio, which includes locating and supplying us a company van and secondly selling my Porsche 911 for me. Not only did you save me the time and hassle associated with buying a vehicle, but you also realised a much better price for my car, that would not have been possible selling it myself, in fact I believe I am now over £5000 better off and with none of the concerns of security associated with selling expensive cars. Once again thank you for your efficient and unique service and I would recommend your honest and a straight forward approach, to anyone I know and meet in the future.
Incredibly professional people who deliver on every level.
Incredibly professional people who deliver on every level. Buyers were found almost immediately. Good, honest, clear communication and attention to detail meant that a deal went through quickly and without any fuss, and more importantly, no waffle. Simon Harvey Managing Director
Honest, reliable, exceptional car selling experience
I found selling my car an absolute pleasure with the service received by all at The Car Agents. They all gave great service, communication and conducted all parts of the sale like the experienced professionals they are. Very happy! Thank you!
''Thank you for your excellent professional service''
Just a short note to thank you for your excellent professional service in handling the sale of my car. I would certainly reccommend your services to any associates that I have looking to sell a valuable car. I think that there are customers who prefer to purchase a car through a specialist dealer and as such your services proved mutually benefical. I can say that I was certainly impressed with your approach to the specialist vintage market and the professional manor in which you handled the negotiations.
''I have to say the whole purchase experience from The Car Agents was extremely enjoyable''
I have to say the whole purchase experience from you was extremely enjoyable. To find a dealer who, by a handshake, does a thoroughly trustworthy deal, is a joy to discover these days. The fact I could walk away from seeing the car, knowing you had definitely put my name on it, before receiving the money (and trusting me to send it!), is, of course how business should be done. You clearly gave the car good advertising coverage as I subsequently saw your ads for the Lagonda on many more on-line sights, subsequent to my coming to see you. Both you and Stuart were honest about those faults the car had, which otherwise would not have been discoverable until a few weeks of ownership. I have spent some time happily tinkering with the items that needed attention, which I see as being the fun of owning a vintage vehicle.
''that's what I call a service''
''At last someone has taken the inconvenience out of buying and selling cars. I have my own business to run and my time is better spent elsewhere. I gave The Car Agents my BMW to sell, also with a brief to find me a 7 seater vehicle and a VW Golf TDI Auto. Within weeks my car was sold for more than I could ever expect to get myself and my two new cars were delivered to my home well within the agreed budget. That's what I call a service''
''following a recommendation from a member''
'' Running a busy Golf Club leaves me little time to do certain things, such as selling my beautiful BMW 330i M Sport. Following a recommendation from a club member, I instructed The Car Agents to look after everything for me and they did. Not only was the car collected and stored for me, but was sold and paid for within a few weeks and at a price I could not have achieved myself ''
''exceptional after-sales service''
''I wanted to buy a BMW6 Series and was looking at all the usual websites when I came across The Car Agents. The overall presentation of the site appealed to me, it had a very polished look about it. I’ve been in sales all my life, so I know all about salesmen, but when I spoke to Simon he did come across very well – as well as being very professional, there was a lot of sincerity behind what he was saying. So I felt confident about purchasing my BMW from him, and the whole thing went through very quickly. When buying any product, it’s good to feel that there’s a back-up service if something subsequently goes wrong. This is particularly true when it comes to ‘previously owned’ cars. After purchasing my BMW, the i-drive developed an electrical fault. The i-drive covers loads of things on the car, from entertainment to heating, engine management and warning signs, all of which should be visible on the dashboard. The fault was nothing to do with Simon or The Car Agents, so I approached the warranty company for help. They told me that my warranty excluded the in-car entertainment system and refused to replace the i-drive. So I was looking at a cost of around £1,200 to sort out the replacement myself. So I went back to Simon and explained the problem. He didn’t hesitate to take up the case on my behalf, which was very good of him, because my argument was with the warranty company, not with The Car Agents. Using his knowledge of the motor industry, he quickly convinced them that the electrical fault was indeed covered by the guarantee, and that they should replace the i-drive. I was very impressed, because Simon didn’t have to do all that for me. I genuinely don’t think I would have made a successful claim had it not been for his cooperation and expertise. Not only am I now very happy with my new car, but I also have peace of mind, because I know that the back-up is there for me, should I ever need it – and that’s priceless. From start to finish, the service I received was first class – it actually made parting with the money a pleasurable experience, which for me is a rarity! I don’t know when I’ll be changing my car again, but rest assured that The Car Agents will be my first port of call when I do''
''when I inspected the vehicle, it was exactly as he said it would be, perfect''
I was looking to buy a Jaguar, but I’d just come out of hospital, so I didn’t want to have to chase around the country looking at vehicles. I was walking down Brand Street, Hitchin, and passed The Car Agents, so I thought I’d call in and give it a try. Shortly after I’d spoken to his secretary, The Car Agents’ Simon Michell phoned me back to ask for full details of the vehicle I was looking for. Within a short period of time, he got in touch with me to let me know that he had sourced a vehicle. He gave me all the details – what it looked like, the colour, the mileage, the cost, and so on – It all happened very quickly, almost all in one go. I said that all sounded fine, so Simon offered to bring the vehicle over to me so that I could have a good look at it. When I inspected the vehicle, it was exactly as he said it would be: a smoke grey Jaguar XF Saloon that was within my price band. There were no surprises. I would recommend The Car Agents – you will pay a little more than you would otherwise do, but for obvious reasons. The first reason is time: Simon took all the hassle out of buying a car, because he sourced it on my behalf. If I’d been trying to find one on the net, I probably would have had to drive all over the place, visiting dealers based 20, 30 or even 50 miles away – because I’d want to see it before buying it, of course. The second issue is experience: Simon has been in the motor trade for years, so he knows who to deal with, as well as who not to deal with. He’s checking things out all the time, of course, because every time he sells a car, his reputation is on the line. So I knew I was in very capable hands. The Car Agents offers a great service – I can’t knock it.
''I'd certainly recommend The Car Agents''
I was aware from an informal discussion with Simon that he was embarking on a new business venture, based on providing a personalised, one-to-one service for purchasing second-hand executive motor vehicles in nearly showroom condition. What stood out for me straight away was the fact that he was planning to open a ground-floor retail outlet, which he would use for marketing and display. I thought that was an unusual – and very brave – concept. He asked me what type of vehicle I had in mind, and I was quite specific in terms of the model (a Range Rover TVD8 Vogue diesel), colour (blue or black, but would possibly consider grey) and price band. We arranged to meet during office hours, so that he could explain a little more about the service he could provide. He set out the fee basis first – and confirmed that he was fully expecting to be able to source a vehicle that met my specifications and was within my price band, which would include his fee. Then he told me about the additional services he would provide: checking the vehicle’s service history, inspecting it for authenticity and any previous accident damage, and so on. I was impressed that all those things would be included as part of his service. It really took the weight off my shoulders. I do have a personalised plate, so that needed to be changed, but Simon offered to take care of that too – I paid my registration fee but he organised all the rest. It really was very fast. Within 10 days he had sourced three or four vehicles, one of which was quite obviously a mirror of the specification that I was seeking, and was within my price band. Simon said that if the vehicle was going to be suitable for me, he needed to go and see it in person, because up to that point we were relying on photographic and online information. So he said he would visit the vehicle dealer, who was based in the Midlands, check everything out, negotiate a deal and then come back to me with a proposal. He’s a mobile man, as you’d expect him to be, but he demonstrated his availability in a v positive manner. He told me that he would secure the vehicle with a deposit, and would then carry out all the necessary checks, which he said could be sorted out within 48 hours. Once I’d given him the green light, that’s exactly what he did. He travelled to the Midlands to inspect the vehicle, came back with it a couple of days later and then, before I knew it, my Range Rover was available for me to collect! The complete turnaround time was five to six days, which is impressive by anyone’s standards I’d certainly recommend The Car Agents. The fact that Simon is free to speak to anyone in the market is a really good thing; he’s not tied to particular dealers. He uses his previous experience and his many contacts in the motor trade to find the vehicle you’re after, and he’s clearly trusted within his profession. Because he deals with things in a very matter-of-fact manner, I was under no illusions about what he could do. At all times I felt confident that what he was proposing would be beneficial to me. It certainly was a very personalised service.
Our clients are the lifeblood of our business, which is why we ensure that their thoughts, views and comments continue to drive our future business.
If you've recently used our services, we'd love to know what you thought of them and would welcome your testimonial.
And if you're new to The Car Agents, do take the time to read through our client testimonials. As you'll see, trust, integrity and long-term relationships are common themes – and we live up to our promises!